Forum: Positive suggestions - Need Item # and description in emails from custome

Topic

Need Item # and description in emails from custome Thu 26th Apr 2007 09:53:26

Scview

[100% (10010x)][PRO]

Delcampe, We get many emails from people asking question about an item who click on the email auction and ask their questions. Unfortunately their questions come to us with no item number or description(title) in the text or subject line. Example: " I want to make sure you got my payment. Did you? Has it been sent? Thanks" With no item number or description, this leads to lots of wasted time trying to figure out what the person is talking about. Add a different home language to that scenario and you really have a mess on your hand. Is there a way to add a link to the top of sold listings "Ask the seller a question for your item" that will automatically fill in the Item number & description(title)? SCVIEW

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Need Item # and description in emails from custome Fri 27th Apr 2007 03:15:15

@christine

In response to Scview [100% (10010x)][PRO] :

Delcampe,

We get many emails from people asking question about an item who click on the email auction and ask their questions.

Unfortunately their questions come to us with no item number or description(title) in the text or subject line.

Example: "

I want to make sure you got my payment. Did you? Has it been sent? Thanks"

With no item number or description, this leads to lots of wasted time trying to figure out what the person is talking about.

Add a different home language to that scenario and you really have a mess on your hand.

Is there a way to add a link to the top of sold listings "Ask the seller a question for your item" that will automatically fill in the Item number & description(title)?

SCVIEW

Thank you for this indication. It surely would be helpful to get the sales' context. Therefore, I forwarded your message to our technique asking to look for improvements as soon as possible.

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