No sold notification and emails since 17.10.2019 22:59

  • klaus_schneider

    70 messages

    Germany

    Hello,
    when is this problem finally solved? Every month we pay delcampe fees for items that are not delivered !!!! We can not process orders if they are not transmitted electronically !!!! The problem is only recognized when the customer complains that he does not receive an invoice or further information about his order. The customer thinks we are the problem. This damages our reputation and Delcampe is responsible !!!!
    That can not continue like this !!!!
    Kind regards

    Here is the last notification we received:

    FromIP: 82. 146. 118. 178
    FromPort: 9C98
    Received: Do 17. 10. 2019 22:59:37
    Type: Seller_Item_Close_Sold

    XMLData:
    <?xml version="1. 0" encoding="UTF-8"?>
    <Delcampe_Notification>
    <Notification_Token></ Notification_Token>
    <Notification_Datetime>2019-10-17T21:00:04+00:00</ Notification_Datetime>
    <Notification_Type>Seller_Item_Close_Sold</ Notification_Type>
    <Notification_Data>
    <id_item>844276774</ id_item>
    <seller_nickname>klaus_schneider</ seller_nickname>
    <item_title>BERLIN ZUSAMMENDRUCK Nr W59 postfrisch WAAGR PAAR S9F0622</ item_title>
    <best_bid>2. 00</ best_bid>
    <best_bid_currency>EUR</ best_bid_currency>
    <qty>1</ qty>
    <available_quantity>0</ available_quantity>
    <personal_reference>92B000340E8-S9F0622R</ personal_reference>
    <url_to_item>https%3A%2F%2Fwww. delcampe. net%2Fde%2Fsammlerobjekte%2Fitem%2F844276774. html%3Futm_source%3Dnewsletter%26utm_medium%3Demail%26utm_campaign%3Dmessage_bundle%253Axml%253Asold_item. xml. twig</ url_to_item>
    <bids_qty>0</ bids_qty>
    <visits_counter>3</ visits_counter>
    <buyer_id>1345051</ buyer_id>
    <buyer_nickname>pebuc</ buyer_nickname>
    <buyer_email>p. buchheit@schlau. com</ buyer_email>
    <buyer_spoken_languages>Deutsch</ buyer_spoken_languages>
    <buyer_language>Deutsch</ buyer_language>
    <buyer_firstname>Peter</ buyer_firstname>
    <buyer_surname>Buchheit</ buyer_surname>
    <buyer_address>Elisabethstr. 32 </ buyer_address>
    <buyer_zipcode>66798</ buyer_zipcode>
    <buyer_city>Wallerfangen</ buyer_city>
    <buyer_state>Deutschland</ buyer_state>
    <buyer_country>DE</ buyer_country>
    <buyer_phone></ buyer_phone>
    <buyer_rating_nbr>132</ buyer_rating_nbr>
    <buyer_rating_percentage>100</ buyer_rating_percentage>
    <url_to_rating>https%3A%2F%2Fwww. delcampe. net%2Fde%2Fsammlerobjekte%2Fitem%2F844276774. html%3Futm_source%3Dnewsletter%26utm_medium%3Demail%26utm_campaign%3Dmessage_bundle%253Axml%253Asold_item. xml. twig%23tab-rates</ url_to_rating>
    </ Notification_Data>
    </ Delcampe_Notification>
  • @thomas
    Administrator

    124 messages

    Belgium

    Hello,
    when is this problem finally solved? Every month we pay delcampe fees for items that are not delivered !!!! We can not process orders if they are not transmitted electronically !!!! The problem is only recognized when the customer complains that he does not receive an invoice or further information about his order. The customer thinks we are the problem. This damages our reputation and Delcampe is responsible !!!!
    That can not continue like this !!!!
    Kind regards

    Here is the last notification we received:

    FromIP: 82. 146. 118. 178
    FromPort: 9C98
    Received: Do 17. 10. 2019 22:59:37
    Type: Seller_Item_Close_Sold

    XMLData:
    <?xml version="1. 0" encoding="UTF-8"?>
    <Delcampe_Notification>
    <Notification_Token></ Notification_Token>
    <Notification_Datetime>2019-10-17T21:00:04+00:00</ Notification_Datetime>
    <Notification_Type>Seller_Item_Close_Sold</ Notification_Type>
    <Notification_Data>
    <id_item>844276774</ id_item>
    <seller_nickname>klaus_schneider</ seller_nickname>
    <item_title>BERLIN ZUSAMMENDRUCK Nr W59 postfrisch WAAGR PAAR S9F0622</ item_title>
    <best_bid>2. 00</ best_bid>
    <best_bid_currency>EUR</ best_bid_currency>
    <qty>1</ qty>
    <available_quantity>0</ available_quantity>
    <personal_reference>92B000340E8-S9F0622R</ personal_reference>
    <url_to_item>https%3A%2F%2Fwww. delcampe. net%2Fde%2Fsammlerobjekte%2Fitem%2F844276774. html%3Futm_source%3Dnewsletter%26utm_medium%3Demail%26utm_campaign%3Dmessage_bundle%253Axml%253Asold_item. xml. twig</ url_to_item>
    <bids_qty>0</ bids_qty>
    <visits_counter>3</ visits_counter>
    <buyer_id>1345051</ buyer_id>
    <buyer_nickname>pebuc</ buyer_nickname>
    <buyer_email>p. buchheit@schlau. com</ buyer_email>
    <buyer_spoken_languages>Deutsch</ buyer_spoken_languages>
    <buyer_language>Deutsch</ buyer_language>
    <buyer_firstname>Peter</ buyer_firstname>
    <buyer_surname>Buchheit</ buyer_surname>
    <buyer_address>Elisabethstr. 32 </ buyer_address>
    <buyer_zipcode>66798</ buyer_zipcode>
    <buyer_city>Wallerfangen</ buyer_city>
    <buyer_state>Deutschland</ buyer_state>
    <buyer_country>DE</ buyer_country>
    <buyer_phone></ buyer_phone>
    <buyer_rating_nbr>132</ buyer_rating_nbr>
    <buyer_rating_percentage>100</ buyer_rating_percentage>
    <url_to_rating>https%3A%2F%2Fwww. delcampe. net%2Fde%2Fsammlerobjekte%2Fitem%2F844276774. html%3Futm_source%3Dnewsletter%26utm_medium%3Demail%26utm_campaign%3Dmessage_bundle%253Axml%253Asold_item. xml. twig%23tab-rates</ url_to_rating>
    </ Notification_Data>
    </ Delcampe_Notification>
    • Created on Oct 20, 2019 at 5:09 AM
    • #1051813
    Hello klaus_schneider,

    We had some server issues during the weekend. Unsent notifications are being sent but may take some time. You should normally receive everything before the end of the day.

    We are sorry for the inconvenience,.
    Best Regards,
    --
    Thomas
    Delcampe Team
  • klaus_schneider

    70 messages

    Germany

    Hello klaus_schneider,

    We had some server issues during the weekend. Unsent notifications are being sent but may take some time. You should normally receive everything before the end of the day.

    We are sorry for the inconvenience,.
    Best Regards,
    --
    Thomas
    Delcampe Team
    • Created on Oct 21, 2019 at 4:16 AM
    • #1052419
    Hi,
    OK, there are now a lot of eMails / Notifications are received.
    If this is now always the case, that in case of malfunctions the missing messages comes later, the problem is not solved but first well gefixed.
    However, it should not take too long until the messages are forwarded, otherwise the stock is not right.
    Many thanks

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